Refund Policy
This Refund Policy explains how refunds work for paid Pagetree subscriptions. It supplements our Terms of Use. By subscribing to a paid plan, you agree to this policy.
1. Payment processor
All paid subscriptions are sold and billed by Paddle.com Market Limited (“Paddle”), which acts as the merchant of record. Your receipt and payment method on your bank statement will reference Paddle. Pagetree provides the software; Paddle handles checkout, tax collection where applicable, and payment processing.
2. Free plan
The Pagetree Free plan does not require payment. No refunds apply because no charge is made.
3. 14-day refund window (first purchase)
If you are not satisfied with your first paid subscription to Pagetree, you may request a full refund within 14 days of the initial charge, provided you have not materially abused the Service (for example bulk exports intended to avoid payment, or violations of our Terms).
To request a refund, email [email protected] from the email address on your account and include:
- Your Pagetree username or account email;
- The date of purchase;
- A brief reason for the request (optional but helps us improve).
Approved refunds are processed by Paddle to your original payment method. Timing depends on your bank or card issuer (typically 5–10 business days).
4. Renewals and subsequent charges
Subscription renewals are generally non-refundable. You are responsible for cancelling before your renewal date if you do not wish to be charged again. We recommend cancelling at least 24 hours before the next billing date.
Exceptions: we may issue a partial or full refund for a renewal at our discretion (for example duplicate charges, extended outage caused by Pagetree, or billing errors confirmed by Paddle).
5. How to cancel
You can cancel your subscription at any time:
- From your Pagetree account billing settings (when available), or
- By emailing [email protected], or
- Through the subscription management link in your Paddle receipt email.
After cancellation, you keep access to paid features until the end of the current billing period. Your account then moves to the Free plan or becomes read-only according to plan limits.
6. Plan downgrades
If you downgrade from Pro to Free, the change takes effect at the end of your current billing period unless stated otherwise at checkout. We do not provide prorated refunds for unused time on a higher plan when you voluntarily downgrade.
7. Chargebacks
If you dispute a charge with your bank without contacting us first, your account may be suspended while the dispute is investigated. Please email support before filing a chargeback so we can resolve the issue faster.
8. Non-refundable situations
We typically do not issue refunds when:
- The refund window has expired;
- The account was terminated for violating our Terms of Use;
- You forgot to cancel before renewal;
- You no longer need the Service but it worked as described;
- A promotional or lifetime offer was clearly marked as non-refundable.
9. EU/UK consumer rights
If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days of purchase. By accessing Pagetree Pro immediately after purchase, you may be asked to consent to immediate performance and acknowledge that you lose the withdrawal right once full digital delivery begins. This does not affect other mandatory consumer rights in your country.
For questions about statutory rights, contact us or Paddle using the details on your receipt.
10. Early adopter and promotional offers
Special offers (including limited free lifetime Pro seats or launch promotions) may have separate terms stated at signup. Unless explicitly stated, those offers follow this Refund Policy for any paid portion.
11. Changes
We may update this Refund Policy. The “Last updated” date at the top reflects the current version. Changes apply to purchases made after the update is posted, unless otherwise required by law.
12. Contact
Refund and billing questions: [email protected]